Privacy Policy

This Privacy Policy explains how Lead Harbor LLC, operating as Lead Harbor ("Lead Harbor," "we," "us," or "our"), collects, uses, discloses, and protects personal information when you visit our website, inquire about our services, or communicate with us.

1. Information we collect

We collect information that you voluntarily provide to us and certain technical information gathered automatically when you interact with our website.

A. Information you provide directly

• Contact details: Your name, business name, email address, telephone number, and mobile number when you contact us via email, phone, or website messaging.
• Business details: Details about your service business (e.g., mobile dog grooming, automotive detailing, or other local service trades), current lead volume, tools, and operational needs you share with us.
• Communications: The contents of any inquiries, emails, phone calls, or message exchanges you send us.
• SMS consent & preferences: Records of whether and when you opted in to receive text messages, including which specific message categories you agreed to receive.

B. Information collected automatically

• Usage and device data: IP address, browser type, operating system, referring URL, pages viewed, and timestamps collected via standard web server logs and necessary cookies.

2. Why we collect and how we use information

We use the personal information we collect for the following business purposes:

• To respond promptly to your inquiries, consultation requests, and questions.
• To evaluate your business needs and provide lead management and automation services.
• To send you informational, operational, or administrative notices regarding your inquiries, service setups, appointments, or billing.
• To send you marketing and promotional communications regarding Lead Harbor's services, special offers, or updates, only when you have provided separate, explicit opt-in consent.
• To maintain, test, and improve the performance and security of our website.
• To comply with applicable legal obligations and enforce our agreements.

3. Mixed SMS messaging program & consent

Lead Harbor operates an intended Mixed SMS Messaging Campaign designed to support both informational / non-marketing communications and marketing / promotional communications. We strictly honor consumer consent and carrier compliance standards.

A. Two distinct message categories

• Informational / non-marketing SMS: Service-related notices such as appointment confirmations, consultation reminders, direct responses to inquiries you initiated, account alerts, and project status updates.
• Marketing / promotional SMS: Announcements, special promotions, seasonal discounts, or service updates concerning Lead Harbor.

B. Separate and independent consent

Consent for informational messaging and consent for promotional messaging are collected as two separate, independent, optional choices. Opting in to informational messages does not enroll you in marketing messages, and declining promotional messaging does not impact your ability to receive requested informational updates or purchase our services.

We do not use pre-selected or pre-checked consent boxes. Consent is never a condition of purchasing any good or service from Lead Harbor.

C. How to opt out (STOP)

You may revoke your consent and opt out of receiving text messages at any time. Simply reply STOP to any SMS message sent from Lead Harbor. You may receive one final confirmation message confirming your unsubscribe request. After that, no further text messages will be sent to your mobile number unless you re-subscribe.

D. Getting help (HELP)

If you need assistance with text messages, reply HELP to any message we send, or contact us directly at sebastian@leadharborsolutions.com or (786) 367-8502.

Message frequency varies based on your interactions with us. Message and data rates may apply depending on your mobile carrier and rate plan.

4. Strict protection of mobile opt-in and SMS data

Mobile opt-in data and messaging consent are kept confidential and used solely to deliver the specific communications you agreed to receive from Lead Harbor.

5. Service providers and data processing

We share personal information only with trusted third-party service providers who assist us in operating our website, managing our customer relationship platform, routing emails, hosting data, and transmitting communications on our behalf.

These service providers are authorized to access and process your personal information only as necessary to perform contracted services under strict confidentiality and data-security obligations, and in compliance with applicable law. They are prohibited from using your personal data for their own independent marketing or commercial purposes.

6. Data retention and security

We retain personal information only for as long as reasonably necessary to fulfill the purposes outlined in this policy, support ongoing business relationships, satisfy legal, tax, or accounting requirements, and resolve disputes.

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, alteration, or disclosure. However, no Internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

7. Your privacy rights and choices

Depending on your location and subject to applicable privacy laws, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of your personal information.
• Withdraw previously granted consent for marketing or text communications at any time.

To exercise any of these choices, please reach out to us using the contact information provided below.

8. Contact information

If you have any questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

• Business: Lead Harbor LLC (operating as Lead Harbor)
• Email: sebastian@leadharborsolutions.com
• Telephone: (786) 367-8502
• Terms of Service: Review our Terms & Conditions

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operational, legal, or regulatory requirements. Any updates will be posted on this page with a revised "Last updated" date.